In this week’s episode, APEX Media welcomes special guest Shaenaz Voss, executive general manager, Customer Corporate Affairs at Fiji Airways.
APEX member Fiji Airways has taken 1,300 actions to prepare for the reopening of international travel as part of its Travel Ready initiative, including the introduction of customer wellness champions on the ground and in the air. “We’re only hiring people who already have medical qualifications in either nursing or pre-hospital care,” said Voss, but explained customer wellness champions will also be trained in cabin operations. In terms of aviation’s future, Voss highlights the need for a governmental framework that recognises the importance of air travel, both from a tourism and a supply chain perspective. Also discussed is Vistara’s first flight with Panasonic Avionics’ in-flight Wi-Fi, SmartSky Networks’ ongoing lawsuit against Wireless Systems Solutions, and how to get involved with the upcoming FTE APEX Virtual Expo.